Field service management, at its most basic level, is a system that maintains track of all aspects of a company’s field activities. Field service management may contain additional key components, depending on the industry. The objective of field service management is to efficiently integrate field activities with invoicing, accounting, and other systems in the office.
Customers are coming to anticipate this field service management software as a standard component of their service as it becomes more widely available. According to studies, 89% of clients want contemporary technology, such as that used in on-demand ride-sharing services, applied to technician scheduling, and almost as many are ready to pay a premium for it.
What is cloud based field service software?
Field force automation is the online management of processes or corporate assets outside of the office. Remote customer service, inspections, maintenance, logistics, and quality assurance are some examples of field service types.
Cloud based field service software enables field workers to carry out their responsibilities more quickly. Employees may check in with the office remotely, access customer data, and more thanks to the field service management software‘s mobility. The software is used by a variety of sectors to track and manage many aspects of their processes.
A good field force automation software takes advantage of technology advancements in mobile connectivity and automation to solve problems in the field.
Advantages of deploying one
The most noteworthy benefit of using a sales employee tracking app is greater efficiency. For example, when your sales agent in the field is sent out to do a specific task, recording location, client details, and other related data by hand can take up a startlingly large amount of time. If that data is recorded manually, you can find yourself having to deal with issues of data loss caused by ink smears/smudges, water spots, or even having to handle the loss of the hardcopies. This can prevent data from being used or analyzed in any way. Field service companies can take advantage of combining customizing their field service management software to suit their needs. Using multiple features in concert helps create a unified and consistent workflow that is more efficient and provides better data for more intelligent business decisions and insights without relying on team members from multiple departments exporting information into an obsolete system.
Field service management is critical to the business operations of organizations. With a field service software like Happisales, it becomes easier to handle everything. Learn more about our offerings by scheduling a free demo today!