Retail Companies & Distributors dealing with high value goods like Hardwares, Sanitary WareF, Medical Supplies, Fashion & garments are different from FMCGs and have a unique sales process right from order collection to order fulfillment. Happisales, field sales tracking application software, has an efficient customer management process from order collection to fulfillment and payment collection. Happisales has inbuilt customer complaints management systems for improving customer satisfaction.